Privacy Policy

Effective Date: January 1, 2026
Last Updated: January 5, 2026

CordLess values your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you access or use CordLess’s streaming service, website, app, customer support channels, and related services.

CordLess may be accessed through a variety of devices, including smartphones, tablets, laptops, desktops, smart TVs, and other compatible streaming devices. By using CordLess, you acknowledge the practices described in this Privacy Policy.

We collect information that helps us provide, manage, secure, and improve the CordLess service.

When you create an account, subscribe to a plan, contact support, or otherwise interact with CordLess, we may collect information such as:

Name
Email address
Phone number
Username
Password or login credentials
Account preferences
Customer support messages, requests, or technical issue reports

When you purchase or manage a subscription, payment information may be processed by secure third-party payment providers. CordLess does not intentionally store full credit card or debit card numbers unless otherwise stated by the applicable payment processor.

We may receive and store limited billing-related information, including:

Subscription plan type
Payment status
Purchase history
Transaction identifiers
Billing name or contact details
Subscription renewal or cancellation status

When you use CordLess, we may collect technical and usage information, including:

Device type
Operating system
Browser type
IP address
App or platform version
Device identifiers
Login activity
Streaming activity
Watch history
Content preferences
Time spent on the platform
Features used within the service

This information helps us maintain service performance, troubleshoot technical issues, personalize your experience, and improve the CordLess platform.

We may collect general location information, such as location derived from your IP address, device settings, or account preferences.

Location information may be used to:

Provide region-specific content
Support access to local channels or live programming
Comply with licensing, distribution, or content availability restrictions
Improve service performance based on your region
Help prevent fraud or unauthorized account access

CordLess uses the information we collect to operate, personalize, secure, and improve the service.

We may use your information for the following purposes:

We use your information to deliver access to CordLess content, including movies, TV shows, live sports, live TV, and other available programming across supported devices.

This may include managing playback, device access, content availability, and user preferences.

We use account and subscription information to:

• Create and maintain your account
• Process subscriptions and renewals
• Manage billing status
• Support account login and authentication
• Allow access across eligible devices
• Help you update account settings or subscription preferences

We may use viewing activity, preferences, and usage data to recommend content, improve search results, remember your settings, and tailor your CordLess experience.

We use your information to respond to support requests, troubleshoot streaming issues, resolve account or payment concerns, and communicate with you about your use of the service.

We may send you emails, messages, or notifications related to:

• Account activity
• Subscription status
• Payment updates
• Service changes
• New features
• Content updates
• Promotional offers
• Discounts or special campaigns

You may opt out of promotional communications at any time. Some service-related messages, such as billing, security, or account notices, may still be sent when necessary.

We use analytics and performance data to understand how users interact with CordLess, identify technical issues, improve platform speed and reliability, refine content offerings, and enhance the overall user experience.

We may use information to detect, prevent, and respond to fraud, unauthorized access, account misuse, security incidents, violations of our terms, or other harmful activity.

CordLess does not sell or rent your personal information.

We may share information only when necessary to operate the service, comply with legal requirements, protect our rights, or support business operations.

We may share limited information with trusted third-party providers who help us operate CordLess, including:

• Payment processors
• Hosting providers
• Analytics services
• Customer support tools
• Email and notification platforms
• Content delivery networks
• Security and fraud prevention services
• Technical infrastructure providers

These providers are only permitted to use the information as needed to perform services on our behalf and are expected to protect it appropriately.

We may disclose information when we believe it is necessary to:

• Comply with applicable laws, regulations, court orders, or legal processes
• Respond to lawful requests from public authorities
• Protect the rights, safety, or property of CordLess, our users, or others
• Investigate potential violations of our terms or policies
• Prevent fraud, abuse, security threats, or illegal activity

If CordLess is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, your information may be transferred as part of that transaction. Where required, we will take reasonable steps to ensure your information remains protected.

CordLess uses reasonable administrative, technical, and organizational safeguards designed to protect your personal information from unauthorized access, loss, misuse, disclosure, alteration, or destruction.

These safeguards may include encryption, secure authentication, limited access controls, monitoring, and other security measures.

However, no method of transmission over the internet or electronic storage is completely secure. You are responsible for keeping your account credentials confidential and for notifying us promptly if you believe your account has been accessed without authorization.

We retain personal information for as long as reasonably necessary to provide CordLess, manage your account, comply with legal obligations, resolve disputes, enforce agreements, prevent fraud, and support legitimate business purposes.

When information is no longer needed, we may delete, anonymize, or securely retain it as required by applicable law or business recordkeeping needs.

You have control over certain information and communication preferences associated with your CordLess account.

You may update or correct certain account details, payment methods, subscription preferences, and notification settings through your account profile, where available.

You may unsubscribe from promotional emails or marketing messages by following the instructions included in those communications or by adjusting your notification preferences in your account settings.

Please note that you may still receive important service-related communications, including account, billing, security, or policy updates.

You may request access to, correction of, or deletion of your personal information by contacting us using the contact details listed below.

We may need to verify your identity before processing certain requests. In some cases, we may retain limited information where required by law, for security purposes, to complete transactions, or for legitimate business reasons.

CordLess may use cookies, pixels, local storage, device identifiers, and similar tracking technologies to support and improve the service.

These technologies may help us:

• Keep you logged in
• Remember device and account preferences
• Improve streaming performance
• Personalize content recommendations
• Understand how users interact with the platform
• Analyze service performance
• Detect and prevent fraud or misuse

You can manage cookies through your browser or device settings. Disabling cookies or similar technologies may affect certain features, functionality, or personalization within CordLess.

CordLess is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.

If we learn that we have collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete that information.

Parents or guardians who believe a child has provided personal information to CordLess may contact us using the information below.

CordLess may include links to third-party websites, applications, payment platforms, or services. This Privacy Policy does not apply to third-party services that CordLess does not own or control.

We are not responsible for the privacy practices, content, or security of third-party websites or services. We encourage you to review their privacy policies before providing any personal information.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, services, legal requirements, or business operations.

When we update this Privacy Policy, we will revise the “Effective Date” at the top of the page. In some cases, we may provide additional notice, such as through the CordLess website, app, email, or account notification.

Your continued use of CordLess after the updated Privacy Policy is posted means you acknowledge the revised policy.

If you have questions about these Terms, please contact us at our email: [email protected], or through our live 24/7 chat support.