Introduction
Effective Date: January 1, 2026
Last Updated: January 5, 2026
This Refund & Cancellation Policy explains how cancellations, renewals, refund requests, and subscription changes are handled for CordLess.
By purchasing a CordLess subscription, you agree to this policy.
1. Subscription Purchases
CordLess offers subscription plans that may include access to movies, TV shows, live sports, live TV, and other available entertainment content.
Before completing your purchase, please review the selected plan, subscription length, price, supported devices, and any offer details.
Once your order is completed, CordLess may begin preparing, activating, or sending your access details.
2. Access Details and Activation
After your order is confirmed, your access details may be sent by email, SMS, customer support message, or another available communication method.
Delivery times may vary, but access details are usually provided within a reasonable processing period.
Please check your inbox, spam folder, SMS messages, and account area before contacting support.
If you do not receive your access details, please contact CordLess support as soon as possible.
3. Cancellations
You may cancel your subscription renewal by contacting CordLess support or using the cancellation option available in your account, where provided.
Cancellation stops future renewals. It does not automatically refund the current subscription period.
After cancellation, your access may remain active until the end of the paid subscription period, unless your account is terminated due to a policy violation, payment issue, fraud concern, or misuse.
To avoid renewal charges, cancellation requests should be submitted before the next billing date.
4. Subscriptions and Billing
CordLess may approve a refund when one of the following applies:
You were charged more than once for the same subscription
Your payment was processed, but access details were not delivered after a reasonable support review
A technical issue prevents access to the service and CordLess support is unable to resolve it within a reasonable time
You were charged after properly canceling before the renewal date
A refund is required by applicable law
Refund requests must be submitted within 7 days from the purchase or renewal date.
5. Non-Refundable Situations
Unless required by law, CordLess may decline refund requests in situations such as:
You changed your mind after purchase
You purchased the wrong plan
You did not read the plan details before purchasing
Your preferred channel, movie, show, sports event, or live program is unavailable
A specific title, event, league, or channel changes or is removed
Your internet connection, device, app, or network does not meet the needed requirements
You refused or did not complete troubleshooting with support
You failed to check your email, spam folder, SMS, or account messages for access details
You forgot to cancel before renewal
Your account was suspended or terminated for violating the Terms of Use
You shared, resold, redistributed, or misused your account credentials
You experienced issues caused by third-party apps, devices, app stores, or media players outside CordLess’s control
6. Free Trials and Promotions
CordLess may offer free trials, discounts, referral rewards, coupons, or limited-time promotions.
Trial and promotional terms may vary by offer. The offer details shown at signup or checkout will apply.
If a free trial converts into a paid subscription, you must cancel before the trial ends to avoid being charged, where applicable.
Promotional purchases may be non-refundable unless required by law or clearly stated in the offer terms.
7. Renewals
Some CordLess subscriptions may renew automatically unless canceled before the next billing date.
By purchasing a renewing plan, you authorize CordLess or its payment provider to charge the payment method on file for each renewal period until you cancel.
CordLess may send renewal reminders where required by law or where available through the payment system.
8. How to Request a Refund
To request a refund, please contact us at our email: [email protected], or through our live 24/7 chat support. Please include: Your full name Account email address Order number or transaction ID Date of purchase Subscription plan purchased Reason for the refund request Screenshots or error details, if the issue is technical CordLess may ask for additional information to verify your account, payment, or technical issue.
9. Refund Review Process
Refund requests are reviewed case by case.
Submitting a refund request does not guarantee approval. CordLess may first attempt to resolve technical or access issues through customer support.
If a refund is approved, it will usually be issued to the original payment method. Processing times may vary depending on the payment provider, bank, card issuer, or payment platform.
10. Chargebacks and Payment Disputes
If you believe there is a billing issue, please contact CordLess support before filing a chargeback or payment dispute.
Chargebacks or payment disputes may result in temporary or permanent account suspension while the issue is reviewed.
CordLess reserves the right to contest chargebacks that appear inaccurate, fraudulent, abusive, or inconsistent with this policy.
11. Service Changes and Content Availability
CordLess does not guarantee permanent availability of any specific channel, movie, show, sports event, live broadcast, feature, or content library item.
Content and channels may change due to provider availability, licensing, technical issues, maintenance, regional restrictions, or other factors.
Changes in content availability do not automatically qualify for a refund unless required by law or expressly stated by CordLess.
12. Contact Us
If you have questions about these Terms, please contact us at our email: [email protected], or through our live 24/7 chat support.